It seems like the different departments don’t communicate and this is not easy to explain via texts. Getting them to call me in this incredibly stressful and confusing situation is a nightmare. Airbnb has not been much help, other than sending me payment. To me it seems that I’m being told something different than what Airbnb is telling them. They’ve been claiming that the mixup has been fixed and provided an email from Airbnb for proof. They have been locked out of the account they used to book but have reached out via their actual account claiming there was a mixup. They discharged a firearm already and are trying to sell puppies from my home, bringing sketchy people to the neighborhood. I found out they have at least 8 dogs, they bring them out a few at a time so most likely there are more. They listed 2 people and 1 pet for 5 days. They should require 2 step verification with email or password. The problem is that people cancel their phone service and phone companies recycle that number, so that’s all someone needs to log in to Airbnb and book under a different profile. I’m currently hosting a nightmare guest who booked under another profile.
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